We will normally dispatch your order to you in 5 working days, however we will always endeavour to send your orders asap.
PLEASE NOTE – Any personalised items may take slightly longer than our usual delivery time.
International orders are generally received in less than 21 days.
Although not often, parcels can go missing in the post. We cannot issue replacement orders until 10 working days after your order has been dispatched.
Please note that we must be notified within 30 days of when the order should have arrived. After this time we cannot replace any orders free of charge.
If an item has been damaged in transit you may return them within 7 days for a replacement or a full refund. We will ask you to return the items(s) to us, retaining proof of purchase, and adequate insurance cover, should the parcel be lost.
As a museum we are working very hard to reduce our plastic usage and use sustainable products where ever possible.
We are striving to make all of our packagaing for our online orders fully sustainable by the end of 2022.
Please see below for the last official posting dates. Any orders placed after 20th December will not be posted until the New Year.
|U.K||Weds 20th December|
|Europe||Mon 11th December|
|Worldwide||Weds 6th December|