Returns
We want you to be happy with your order.
If you are not happy with your purchase then please return it to us within 14 days and we will gladly issue a refund for the purchase price.
PLEASE NOTE THIS WILL NOT INCLUDE POSTAGE.
The original item must be returned in the condition it was received and should not have been used or worn – a covering letter with order number and reason for return should also be included.
All returns should be made within 14 days after the day of receipt to:
The National Museum of the Royal Navy Shop
HM Naval Base (PP66)
Portsmouth
Hampshire
PO1 3NH
Please keep your proof of postage. This does not affect your statutory rights as a consumer
Your rights to return goods are protected under the EU Distance Selling Directive which can be found here.
If you require any further help or assistance please email us: shop@nmrn.org.uk