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Terms & Conditions

Making A Purchase

Prices are in pounds (£) sterling, VAT is added where applicable.

In rare occasions a product may no longer be available – we will contact you in the first instance to see if you would like another item or a refund.

You have the right to cancel the order at any time prior to dispatch, once an item has been dispatched it can no longer be cancelled but be returned following the instruction on our returns page.

Sometimes you will receive your order is split packages – these packages will always be marked 1 of 2 etc.

 

Alcohol 

 You must be aged 18 or over to purchase alcohol.

By placing an order online and entering your date of birth you are confirming you are aged 18 and above.

Under the Licensing Act 2003 it is an offence for any person under the age of 18 to buy, or attempt to buy, intoxicating liquor, or for any person over the age of 18 to buy intoxicating liquor on behalf of any person under the age of 18, and may be subject to a fine on conviction.

Due to customs laws we are only able to send alcohol within the UK

Any overseas orders for alcohol will be refunded straight away.

Back Orders

If any of your products are out of stock we can place these on back order for you, as soon as the item arrives it will be dispatched to you.

You will always be contacted with the option to cancel if you would rather not wait.

 

Delivery Schedule

We will normally dispatch your order straight away – however always within 5 working days, but if you need it sooner please let us know.

International orders are generally received in less than 30 days. 

Orders are collected  Monday – Friday – if you order is placed on a weekend or bank holiday it will be dispatched on the next working day.

 

Tax Charges

For orders made from the UK or the European Union, 20% VAT is included.

All other orders are VAT free and your order should reflect this once you enter your shipping address.

 

Warranty

The National Museum’s liability in respect of all goods supplied by it shall be limited to giving the buyer the benefit of any guarantee or warranty given by the manufacturer of such goods. The National Museum shall not be under any further liability howsoever arising and all conditions and warranties express or implied by, or under, statute, custom or trade usage, are hereby expressly excluded.
Reaching Us If you need to contact us, please use one of the methods listed on the contacts page.

 

Company Details

Royal Naval Museum Trading Company Limited
Company’s place of registration:
 United Kingdom

Registered office address:

National Museum of the Royal Navy,
HM Naval Base (PP66),
Portsmouth,
Hampshire
PO1 3NH

NMRN registered number: 1261270
Email:  shop@nmrn.org.uk